Applies to all orders placed through the MotoXPlus India dealer portal.
You can cancel an order any time before it's delivered. A cancellation charge applies once an order has been placed, and it's higher after your order has shipped — see the two tiers below.
The charge is a percentage of the order total (items + GST), and depends on how far the order has progressed when you cancel:
Order is pending, confirmed, or being processed — not yet shipped.
Order has shipped or is in transit, but hasn't been delivered yet.
Orders can't be cancelled online after delivery — the same applies to orders that have already been cancelled or refunded. If there's a problem with a delivered order, please use our return/refund process instead, or contact support.
Refund amount = the amount you actually paid for the order, minus the cancellation charge for the tier you cancelled in. The charge itself is calculated on the full order total (items + GST), not just the amount paid.
For orders paid with a 20% advance, only the advance you paid is refundable — the charge is deducted from that advance, and the unpaid balance is simply not collected.
If you haven't paid anything yet (pure COD, no advance), cancelling before dispatch is free — there's nothing to deduct a charge from, and no refund to process.
Once a COD order has shipped, it can't be cancelled online. Please refuse the delivery at your doorstep, or contact support to arrange a return.
Approved refunds are initiated immediately and typically reach your original payment method within 5–7 working days, depending on your bank. You can track the status (Initiated / Completed / Failed) on the order's detail page.
