Draft — pending legal review. This page is being updated to separately cover dealer (B2B) and retail customer (B2C) accounts and is not yet final.
These Terms & Conditions govern use of the MotoXPlus India website and dealer portal. They apply to two kinds of accounts: Dealers (registered businesses buying at wholesale for resale — Part A below) and Retail Customers (individuals buying for personal use — Part B below). Sections outside Parts A and B apply to both. By registering an account or placing an order, you agree to be bound by the Terms applicable to your account type. If you do not agree, do not use our services.
You are responsible for maintaining the confidentiality of your account credentials. All activities performed under your account are your responsibility. Notify us immediately at info@motoxplus.com if you suspect unauthorised access. The Company will not be liable for losses resulting from unauthorised account use.
Applies to registered Dealer accounts purchasing at wholesale prices.
To register as a dealer you must:
Dealer accounts are activated on registration without a prior approval step. The Company nevertheless reserves the right to suspend or terminate any dealer account at its sole discretion. False or misleading information provided during registration is grounds for immediate account termination.
Placing an order through the dealer portal constitutes an offer to purchase. An order is accepted and a binding contract is formed only when payment (Full Payment or the 20% Advance, see A4) is successfully verified and the order status changes to Confirmed. Every dealer order requires at least a 20% payment at placement — the Company does not offer a zero-advance Cash on Delivery option.
The Company reserves the right to cancel any order before dispatch due to stock unavailability, pricing errors, or suspected fraud. In such cases, prepaid amounts will be fully refunded.
A4.1 Full Payment (100%)
The full invoice amount is due at the time of order placement via Razorpay.
A4.2 20% Advance Payment
A minimum 20% advance is due at order placement via Razorpay. The remaining 80% balance is collected in cash or UPI by the delivery agent at the time of delivery. Advance-payment orders are queued for dispatch behind fully-paid orders. The Company reserves the right to withdraw or restrict this option for any dealer, delivery location, or order value.
A4.3 Failed Payments
If an online payment fails, the order remains in Pending status and is not processed. Contact support to retry or choose an alternate payment method.
Each product on the dealer portal has a minimum order quantity (MOQ), shown on the product listing and detail page. Orders must be placed in multiples of a product’s MOQ; the Platform will not accept a dealer order below or between MOQ multiples for that product. MOQ does not apply to Retail Customer orders (see Part B).
From time to time the Company may run a “GST Benefit Scheme” for dealer orders that meet a scheme’s minimum order value. An eligible order earns a benefit equal to a percentage (set per scheme) of the order’s taxable value, subject to a maximum benefit cap where one applies. The benefit may be redeemed for additional products from the categories eligible under that scheme, invoiced at full dealer price with a corresponding scheme discount applied against those items. Scheme eligibility, benefit percentage, eligible categories, and validity period are set by the Company for each scheme and may be changed, withdrawn, or discontinued at any time without prior notice. Any unused benefit on an order lapses and does not carry forward. Cancelling or partially cancelling an order that used a scheme may reduce or reverse the associated benefit — see the Cancellation Policy (Section B/6 below).
Returns are accepted within 7 days of delivery for products that are:
Returns are not accepted for products that have been installed, modified, or are not in original packaging. To initiate a return, email info@motoxplus.com within the return window with your order number and photographic evidence.
Approved refunds for prepaid amounts will be processed to the original payment source within 5–7 business days.
Applies to Retail Customer accounts purchasing for personal use.
Placing an order constitutes an offer to purchase. An order is accepted and a binding contract is formed only when payment is successfully verified and the order status changes to Confirmed.
The Company reserves the right to cancel any order before dispatch due to stock unavailability, pricing errors, or suspected fraud. In such cases, the amount paid will be fully refunded.
Retail Customer orders require full payment (100% of the order value) at the time of order placement, via Razorpay. The Company does not offer a partial-advance or Cash on Delivery option for Retail Customer orders. If an online payment fails, the order remains in Pending status and is not processed.
Returns are accepted within 7 days of delivery, except for the categories listed below. To initiate a return, email info@motoxplus.com within the return window with your order number and photographic evidence.
Not eligible for return:
Approved refunds will be processed to the original payment source within 5–7 business days.
Order cancellation charges and timelines (before vs. after dispatch) are set out in the Cancellation Policy, which forms part of these Terms.
All content on the Platform — including the MotoXPlus brand, logo, product images, descriptions, and website design — is the exclusive intellectual property of MOTOXPLUS India Private Limited. You may not reproduce, distribute, or use our brand assets without prior written consent.
You agree not to:
To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits or business interruption, arising from use of the Platform or products.
The Company's total liability for any claim arising under these Terms shall not exceed the value of the specific order to which the claim relates. Nothing in this section limits any liability that cannot be excluded or limited under applicable Indian consumer protection law.
You agree to indemnify and hold harmless MOTOXPLUS India Private Limited, its directors, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms or your use of the Platform.
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.
The parties shall first attempt to resolve disputes amicably. If unresolved within 30 days, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are as follows:
[Grievance Officer name — to be added]
Email: [to be added]
Phone: [to be added]
Response time: [to be added]
The Company may revise these Terms at any time. The revised Terms will be posted on this page with an updated “Last updated” date. Your continued use of the Platform following any changes constitutes your acceptance of the new Terms.
MOTOXPLUS India Private Limited
RZ-43/291, Street Number 6, Geetanjli Park, Sagarpur West, New Delhi, South West Delhi, Delhi, 110046
Email: info@motoxplus.com
Phone: +91 88168 12379
GSTIN: 07AAUCM5765B1Z4
