Privacy Policy

We may collect the following categories of information:

We use the information we collect to:

• Process and fulfil dealer orders and generate invoices
• Manage dealer accounts and communicate order updates
• Process payments via Razorpay (a PCI-DSS compliant gateway)
• Verify GST registration and business identity during dealer onboarding
• Send transactional emails (order confirmations, invoices, shipping updates)
• Improve our website, products, and services
• Comply with applicable Indian laws and regulations

Under applicable Indian data protection law and principles, we process your personal data on the following bases:

• Contract performance — processing necessary to fulfil orders placed through the dealer portal
• Legitimate interest — fraud prevention, platform security, and business analytics
• Legal obligation — GST compliance, tax record keeping under the Income Tax Act and GST Act
• Consent — where you have explicitly opted in to marketing communications

We do not sell, rent, or trade your personal information. We may share your data with:

• Razorpay Financial Solutions Pvt. Ltd. — for payment processing
• Cloudflare Inc. — for secure media storage (product images)
• Logistics partners — name, phone, and delivery address for order shipment
• Government / regulatory authorities — when required by law (e.g., GST filings, court orders)

All third-party partners are contractually obligated to protect your data.

We retain your personal data for as long as your dealer account is active and for a period of seven (7) years thereafter to comply with Indian tax and accounting laws. Order and invoice data is retained for the same period. You may request deletion of non-statutory data by contacting us.

Our website uses cookies and similar technologies to maintain your session, remember your theme preference, and analyse site traffic. You can disable cookies in your browser settings; however, certain features (such as the dealer portal login) require cookies to function.

We use the following types of cookies:

• Session cookies — required for authentication; deleted when you close your browser
• Preference cookies — store your dark/light mode setting (key: motoxplus-theme)
• Analytics cookies — anonymous usage statistics to improve the platform

We implement industry-standard security measures including HTTPS/TLS encryption, bcrypt password hashing, HTTP-only session cookies, and role-based access controls. Payment processing is handled entirely by Razorpay and we never receive or store raw card or bank account data.

Despite these measures, no internet transmission is 100% secure. If you suspect a security breach affecting your account, notify us immediately at info@motoxplus.in.

Subject to applicable law, you have the right to:

• Access a copy of personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise these rights, email us at info@motoxplus.in with the subject line “Data Rights Request”. We will respond within 30 days.

Our platform is intended for use by registered businesses (B2B) and is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

Our website may contain links to third-party websites (e.g., WhatsApp, LinkedIn). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

We may update this Privacy Policy periodically. The “Last updated” date at the top of this page will reflect any changes. Continued use of our platform after changes constitutes acceptance of the updated policy. For material changes, we will notify registered dealers via email.

If you have questions about this Privacy Policy, please contact: